Delivery
- Do you offer Express Delivery
- Which couriers do you use?
- What happens if I'm out when my delivery is attempted?
- I've tracked my order with your delivery company and it says it's been delivered but I don't have it, what do I do now?
- I haven't heard from your delivery company yet?
- Can I track my delivery?
Returns
- Can I still return if I have tried on the item?
- Do you offer Free Returns?
- How long will my refund take?
- Can I still return my order if it’s been longer than 60 days?
- I've received my refund but it's for the wrong amount, what do I do?
- What do I do if my order is returned back to you before I've received it?
Payments
- I can't place my order as payment isn't accepted
- Where can I find my WSO Rewards Points/ vouchers?
- Will I have to pay import duties and taxes?
- Are payment secure?
- Do you offer price matching?
- Which payment options do you accept?
Orders
- How do I leave feedback?
- I have received the incorrect item, what do I do?
- I have a VAT Registered Company, how do I place an order?
- How do I find Terms and Conditions?
- I've placed an order but I haven't received a confirmation email.
- Can I order or reserve an out of stock item?
Account
- How do I unsubscribe from the newsletter?
- How do I delete my account?
- What's your Privacy Notice
- How will you use my information?
- Do I need an account to place my order?
- Are my details secure?
Warranty
- How to make a warranty claim
- One of the integrated fins on my SUP has warped/bent out of shape?
- What should I do if my kayak is leaking/deflating?
- Why is my kayak warped or the material uneven?
- Why is my SUP (Stand Up Paddleboard) leaking at the valve?
- My wetsuit is leaking. What can I do?
Contact Us
Privacy
Product FAQs
- Wetsuit Aftercare
- How to clean your Wetsuit
- Before you wear (wetsuits)
- Drysuit Aftercare
- Before You Wear (Drysuit)
- Before You Ride (SUP)